Patient Information and Forms

Office Hours

Our offices are open 8:00 AM to 5:00 PM Monday through Friday. We are closed on weekends and Holidays. Please see the Contacts and Locations section for each specific office location.

Insurance

Harris & Smith Obstetrics and Gynecology works closely with our patients and a broad range of insurance carriers to facilitate the reimbursement process. We will file insurance claims for you if required by your insurance plan. For our Medicare and HMO/PPO patients, we accept the contracted payment for our fees, excluding your deductible and co-payment (if applicable). For private pay patients, we require that you pay for your services at the time of your visit unless other arrangements have been made. For your convenience, we accept Visa, MasterCard, American Express, Discover, and other major credit cards.

We participate with many different PPO and HMO plans as well as accepting traditional indemnity insurance. If you are not sure about our provider status with your insurance company, please check with your insurance company or with our business office.

Managed Care

Managed health care is designed to provide most routine health care through your primary care physician. Many managed care plans either allow you to select a gynecologist as your primary care physician or see a gynecologist once or twice a year for regular gynecologic exams. A recently enacted North Carolina state law stipulates the right of women enrolled in a managed health care plan to have direct access to an obstetrician/gynecologist within the plan. Please contact your health plan directly if you have questions regarding coverage of specific services.

Contact Numbers

To schedule an appointment, please call (919) 471-1573 (Durham office) or (919) 967-8052 (Patterson Place office) during office hours. Please inform us of the reason for your visit so we can schedule the right amount of time to see you. Routine annual examinations can be scheduled several months ahead. Our staff will send you a card to remind you of your appointment.

Durham Office
4116 Capitol Street
Durham, NC 27704

Phone: (919) 471-1573
Fax: (919) 471-6816

Weekday Hours: 8:00 AM - 5:00 PM
Weekend Hours: Closed

McFarland Drive - Durham
5324 McFarland Drive, Suite 200
Durham, NC 27707

Phone: (919) 967-8052
Fax: (919) 969-8720

Weekday Hours: 8:00 AM - 5:00 PM
Weekend Hours: Closed


Any questions or concerns: please contact our Practice Manager, Valerie Kelly, at 919-419-5170.

Inclement Weather Policy

If either or both practice locations are closed for a full day or part of a day (delayed opening or early closing) due to inclement weather, we will take the following actions to alert our patients:

  1. Clinic closings will be posted on
    1. ABC (WTVD, Channel 11)
    2. CBS (WRAL, Channel 5)
    3. Our website - www.harrissmith.com
    4. Our Facebook page
    5. Our phone system
  2. Staff will attempt to contact each patient directly by phone. However, please call the office to reschedule your appointment if we don't reach you and always call the office prior to coming in for an appointment if we are experiencing severe storms or other inclement weather.

Online Access

Another way to connect with Harris & Smith Ob-Gyn is to set up a Duke MyChart account with Duke Medicine at www.dukemychart.org. This account can be used for all your appointments received through a Duke Health System provider. You simply provide your email address when you call to make an appointment or when you check in for an appointment. Following your visit, you will receive an After Visit Summary (AVS) which details your visit. Your AVS will also contain the activation code that you will use to create a Duke MyChart account if you need assistance creating a Duke MyChart account prior to your appointment please call Customer Service at 800-782-6945 or (919) 620-4555.

With Duke MyChart, you will also be able to: Request a Prescription Refill; send a message to your healthcare team about any non-urgent needs; and/or download a summary of your medical information including immunizations, diagnoses and allergies. Get mobile access to your account with the Duke MyChart App, which is available on iPhone and Android devices.

You may also call Harris & Smith Ob-Gyn for an appointment or for any other questions or concerns.

Lab Results

Now you can securely receive copies of your lab results, view appointment information, and perform many other functions online using Duke MyChart.

Cancellations

If you must cancel or reschedule your appointment, please call our office as soon as possible, so that we may accommodate other patients and reschedule you for a more convenient time.

Medical Records

The physicians and staff of Harris and Smith OB-GYN have transitioned to MaestroCare, which is the new Electronic Medical Record (EMR) now used by the Duke Health System. We are entering all medical records for our new patients, and transitioning our existing patient charts to MaestroCare. One of the most important components of your medical record is your comprehensive medical history. In an effort to capture this information prior to your visit, we are asking our new patients to complete a Medical History Form which is available online for your convenience. Requests for medical records are being processed by MRO.

New Patient Medical History Form
Medical Records Release Form

If you have any questions or concerns, please do not hesitate to contact us.

After Hours Information

If you have an urgent medical problem after hours, please call 471-1573 (Durham) or 967-8052 (Patterson Place). Our answering service will take your phone number and brief description of the problem, so that a health care professional can return your call promptly. If you believe the situation is life-threatening, do not delay. Call 911 or go to the nearest emergency room. We will be contacted by the hospital staff.

Harris & Smith OBGYN, part of Duke Obstetrics/Gynecology, a service of Duke University Health System, is proud to serve Raleigh, Durham, Cary, Chapel Hill, Apex, Morrisville, Clayton, Wake Forest, Holly Springs, Fuquay-Varina, Garner, Greensboro, Hillsborough, Mebane, Roxboro and surrounding areas.

 

"I have been a patient at Harris & Smith OB/Gyn since 1989. In addition to excellent healthcare provided by the physicians, the entire staff truly cares about the well-being of every patient. Competent, caring, in a comfortable environment."

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